HOW DO I RETURN?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
WHAT ITEMS ARE RETURNABLE?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
If you return your products and they have been worn or damaged, you will be invoiced for your return shipping fee and the goods will be returned back to you. Any return shipping costs incurred by the customer are non-refundable.
Store Credits are non-refundable.
Free gifts are NOT returnable.
ARE THERE ANY CHARGES FOR RETURN?
- Original shipping charges are non-refundable
- For UK customers, if you choose one of our pre-paid labels, a flat fee of £6 will be deducted from your refund
- All other customers are responsible for organizing a return shipping label at their own cost
Please ensure you include your returns form and packing slip in your parcel; otherwise, we will not be able to identify your return. Attach your return label to the parcel where it is clear and unobstructed. Ensure due care is taken to return the item to the warehouse in its original condition. We highly recommend using the original packaging your product arrived in.
HOW SOON WILL I GET MY REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.
