RETURNS

 

SHIPPING 

WHAT IS YOUR RETURNS POLICY? (EU)

If something is not quite right you’ve got 14 days to send back your items for a full refund. We ask is that items are in an unused, unaltered condition and returned with their tags and packaging. To find out how to return, please follow the steps in the ‘How do I return my items?’ section.  Please note, EU returns will require shipping to be paid by the customer. 

 

IS THERE ANYTHING I CAN'T RETURN? (EU)

We do not accept returns on any underwear garments. (Including socks)

 

HOW DO I RETURN MY ITEMS? 

 

To help reduce wasted paper, we’ve taken returns online! This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your pre-paid return label. When creating your return label, you’ll have a choice of returning via your local logistic options. 

1.To start your return, head to our returns portal (you’ll need your order number).

2.Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time.

3.Select your chosen return method. You’ll be able to see those closest to you using our handy map.

4.Print your return label and attach to the outside of your parcel. (Haven’t got a printer? No worries – not all of our return options need a printer. You’ll see which printer-less options are available in the portal.)

5.Done! Your parcel is now ready to be taken to your chosen drop-off point, or to be collected!

 

WHEN WILL I RECEIVE MY REFUND?

Once you’ve sent your items back to us, you should receive your refund within 5-10 working days of it reaching our warehouse.

 

SALE ITEMS:

Items purchased during sale are final sale and cannot be returned or exchanged unless otherwise noted on the product page.